We use Express Post for the majority of our deliveries, and couriers for larger orders and international orders. If you have received an email from us confirming delivery then it is showing on their web site as having been delivered.
We send this email so that you can start asking around as soon as possible. Before we started sending this email we had people ringing us weeks later asking when we were going to ship the item. By that time the person who had the item often forgot where it was. This email is to ensure that you can get on top of this as quickly as possible.
In the majority of cases we find that the order has been delivered but has been put aside somewhere. We strongly recommend that you check with:
Also check to see if there is a delivery card, though this should show as a failed delivery.
We photograph every item that we ship, and can provide confirmation of the delivery address. Occasionally we make mistakes so we are more than happy to check that it was sent to the right address.
Australia Post also shows which suburb it was delivered to. This is useful for government orders where we may have accidentally sent it to the billing address or another department.
If you paid for shipping insurance when you check out we will automatically ship you a replacement order after about 5 days. This is to ensure that the order is not there. If it is ultra-urgent then just let us know and we will ship sooner.
For normal shipments, officially by our terms and conditions we aren’t responsible for deliveries once they have been picked up. Practically, however, we don’t want to leave you in the lurch.
What we do ask is that you raise a compensation request with Australia Post (or the courier). We apologise for the hassle – they won’t compensate the entire amount, and they don’t allow the sender to claim compensation, but it is a good start.
We will then work out how to get replacement units to you so that neither of us are too out of pocket.
If you do find the item after inquiring about it, please let us know.
Latency, when it comes to temperature logging, refers to the delay between a change in temperature and when that change is detected and recorded by the logger. This delay can be due to the sensor’s design, the materials it’s placed in, or the logging interval. While it might sound like a disadvantage, latency can actually serve a useful purpose in certain environments—particularly where short-term temperature spikes are common but not harmful.
For example, in a busy commercial fridge, the temperature may briefly rise every time the door is opened. A logger with high latency won’t immediately react to these short fluctuations, helping to avoid unnecessary alarms or false data indicating a problem when there isn’t one. In these cases, a slight delay in response acts like a filter, focusing attention on real issues—such as prolonged exposure to unsafe temperatures—while ignoring the everyday ups and downs that don’t affect product quality or safety.
Depending on the type of logger you have, connecting your logger to your PC means either:
First Generation LogTags use a separate Reader (sometimes called a dock) for configuration and for downloading recorded data.
The Second Generation loggers only require a USB port or cable. Apart from saving the cost of the Reader, this makes them much better suited for shipping, because the recipient doesn’t need a LogTag Reader to download a report about the shipment’s journey.
